Quality Inn

My wife and I were coming to the University of Maryland on a 3-day business trip. We booked a business room and a hotel and advertised that they have Wi-Fi. We were unable to connect to Wi-Fi and when we checked with the front desk they gave us an 800 number to call. We called the 800 number they tried a couple of things on their end and finally said that someone on the property needed to come down and adjust the modem. They said they would contact the front desk. I followed up later with the front desk and they told me that they have nobody here that does that. Over 3 days we were never able to get on Wi-Fi. We needed it for this business trip. Gave us a huge disadvantage. Additionally, every day we came back to the room after our day at the university and found that our room key would not work. We assume that it had been changed by housekeeping. We had to go to the office and get a new room key. Upon entering the room we discovered that housekeeping had never been here to clean our room. The bed was not made, we had no fresh towels, and we had no fresh glasses. The following day we returned to our room to again find the key not working. I return to the front desk to get a new key and I inquired about daily housekeeping. They scoffed at me and said housekeeping only comes once every 3 days. It might have been nice to know that in advance. Additionally, there was a strip plug that was installed in the room that when you plug something into it just keeps falling out. It was totally ineffective. Additionally, the telephone in our room did not work. The refrigerator microwaved television and air conditioners all worked. Overall unless you are desperate to stay in a smoking room, this hotel is a poor choice. It's not only the lacking amenities but it's the total lack of empathy on the part of the staff. They really act like they do not care. I would have turned the heat up and asked to talk to the manager but my guess is the manager's attitude would not have been any better than his staff

Only stayed for a few hours. Needed a resting place before journey home. Price wasn't to bad. Reservation was easy. Check in was good. Room was okay. Lint or something on the ceiling. Air conditioner worked real good. Found a roach on the toilet paper.

Quality inn Takoma Park is located in a Community center which is strategic location close to other hotels. Infact IHOP is next neighbor to the hotel. My family stayed here when we went to College Park Maryland Global Campus for the graduation event for our son Paul Aduba jr.

I love to stay here! Everyone is so friendly and the service is always outstanding!! I would definitely recommend staying here!!!

The location of the hotel is perfect, and all the staff were incredibly friendly and welcoming. I truly appreciated the warm hospitality and excellent customer service. Thank you so much—I’m very grateful for the wonderful experience!”

Good parking. Good breakfast. The room was very clean, with laminate flooring. The bathroom was really small. The shower was hard to get into because the toilet was in the way. The bathroom fan appeared to have mold in it. It was an adjoining room which would have been fine, but the door had space under it and we could hear the people nextdoor yelling at their kid at 11 PM! Even over our white noise machine.